How can we help?

Getting started

• Sign in with a magic link sent to your email, with Apple, or with Google. There is no password.
• Web or phone? Trips, the timeline, money, the piste map, weather and imported days all work in the browser at go.getpiste.app. Four things need the phone app: recording your day, sharing your live location, keeping a trip offline, and push notifications.
• Phone apps for iOS and Android are on their way to the stores. Until then the web app is the place to start.
• Settings → You holds your snow sport, home currency, temperature and distance units, notifications and email forwarding address.

Trips and tripmates

Every trip has an invite link in its Members list. Anyone who opens it joins with the role you chose for the link. Roles:

• Organiser — owns the trip: members, settings, archive and delete. The person who created the trip is the first organiser; there can be several, and the last one cannot leave.
• Editor — adds and changes bookings, records payments for anyone.
• Viewer — sees everything, changes nothing, but can always see balances and settle their own debts.
• Riding buddy — the friend in resort or the seasonaire joining for a day. Sees the piste map, tracking, weather and members, appears on the leaderboard, and is never part of a cost split or shown the bookings.

• Guests are tripmates who have not signed up yet. Add them by name so their share is counted; they claim their row when they join.
• Leave a trip from the Members list. If you are the only organiser, hand the role to someone first.
• The header photo is chosen automatically for the destination, with its credit. Tap it on the trip to pick a different one.

Forwarding a booking

Every account has a private forwarding address, and every trip has one of its own. They look like this:

plans+abcd…xyz@getpiste.app — files onto whichever of your trips matches the dates
plans+abcd…xyz-k4m2p9@getpiste.app — files straight onto one trip

1. In the app, open You → Email forwarding for your personal address, and copy it. A trip's address is in the trip header, behind Share, and on the trip's Imports page.
2. Forward the booking confirmation from your email app to that address. Attached PDFs are read too.
3. Within a minute or two the booking appears on the timeline as one or more items — a return flight becomes two legs, a package becomes its parts — with dates in the right timezone, the confirmation reference and the cost.
4. Check the split. New items default to an equal split across the group; change it on the item if someone is paying differently.

Tips

• Forward the original confirmation rather than a reminder or a marketing email; the original has the details.
• We only ever see the email you forward. There is no mailbox to connect and nothing reads your inbox.
• If you think someone else has your address, rotate it in Settings. The old address stops working immediately.
• Messages over 25 MB are bounced. Trim the attachments and try again.

When an import fails

Every forwarded email is listed on the trip's Imports tab with a status and, where we could not read a booking, the reason. The usual causes:

• Over your monthly limit. The free plan includes 5 imports a month; the email is kept, but it does not import by itself: open it on Imports and press Retry once you have Pro or a trip pass, or next month.
• No booking found. The email had no dates or references we recognised. Add the item by hand — it takes a minute — and forward the original confirmation next time.
• No matching trip. The dates did not overlap any of your trips. Use the trip-specific address, or create the trip first.
• Bounced. The address was mistyped or has been rotated. Copy it again from the app.

Anything that needed a second look is flagged on the timeline until someone marks it reviewed. Still stuck? Email us the subject line and roughly when you sent it, and we will look at what happened.

The piste map

• The resort is detected from the trip's destination. If the wrong resort is picked, change the destination on the trip; if the resort has no runs at all, its piste data has not been mapped yet — see below.
• Runs are coloured the way the resort grades them, with direction arrows. Tap a run on the map or in the list for its card: length, drop, the steepest 100 m, the side-on profile, grooming and lift type.
• Terrain relief and the 3D view are Pro; the pills sit on the map. 3D switches terrain on with it.
• Runs and lifts come from open mapping data maintained by volunteers. If your resort is missing or a run is wrong, the fix goes into OpenStreetMap and reaches Get Piste on the next monthly import — email us the resort and we will point you at how.

Recording your days

1. Open the trip, go to Tracking and press Start recording before the first lift. Allow location "Always" when asked, otherwise recording stops when the screen locks.
2. Ski. The phone records in the background; no signal on the glacier is fine, fixes are kept on the phone and uploaded when it can.
3. Hold to stop at the end of the day. Your runs, lifts and stats appear within a few seconds, and the day counts towards the trip leaderboard and your season (July to June).

• Runs are counted lift to lift, the way skiers count them, and named after the pistes they followed. If a run is not named, the piste probably sits more than 40 m from where your phone thought you were — narrow valleys and gondolas do that. The run still counts.
• A full day costs roughly a quarter of a charge on a recent phone.
• Recording needs the phone app. In the browser, and for days tracked elsewhere, use Import a GPX on the Tracking tab; imported days are analysed exactly the same way. Pro can export any day as GPX.
• Hill mode is the big-target layout for gloves and glare. Switch it on from a ski trip's summary or toolbar, or from your trips list; it opens the trip's Tracking tab. It is always light, even with the phone in dark mode, and comes on by itself while you record.

Finding each other

• Share my live location is a switch on a ski trip's Tracking tab, as the dots are drawn on its piste map (on any other trip it shows only while sharing is on, so you can switch it off). It is off by default, and only works while you are recording. Sharing is free; seeing tripmates' dots on the piste map is Pro. Your dot disappears fifteen minutes after your last fix, and the moment you stop recording or switch sharing off.
• Meeting pins. Drop a pin on the piste map with a label and how many minutes away you are; every tripmate gets a push. The pin comes down on its own when you arrive within 40 m of it, or twenty minutes after the time you gave. One pin per person; dropping another moves it.
• Only members of the same trip can see your position or your pins — never anyone else, and never after the day is over.

Snow and weather

• Every trip shows the forecast at its destination. Ski trips add the snow report at the base, mid-mountain and top of the resort: fresh snow, depth and temperature at each, and a snow badge on the trip header.
• Free gets the daily forecast a week out. Pro gets it by the hour, 16 days out, with the freezing level and the wind at the summit, and can pin the numbers onto the piste map.
• Units follow your Settings: temperature in °C or °F, distances in km or miles.

Money and settling up

Get Piste records money; it does not move it. Each item's cost is split across the people sharing it, payments credit whoever paid, and the balance page shows who owes whom. Settle up suggests the fewest transfers to clear everything. Pay each other however you normally do, then the person who is owed confirms the settlement in the app.

• Splits can be equal, by shares, by percentage or exact amounts.
• Costs in another currency are converted to the trip's base currency at the rate on the day they were entered, and that rate is locked so balances do not drift.
• Nothing in the ledger is ever edited in place. Correcting a mistake writes a reversal, so the history stays honest.
• If someone leaves the trip owing or owed, an organiser can close their balance out for them.

Offline

Keep offline is a Pro feature of the phone app. Tap it on the trip summary (or the chip on the trip toolbar) and every page of the trip — timeline, money, weather, pistes, your recorded days, the forwarded emails and attachments — plus the resort's map is saved to the phone for 30 days and refreshed whenever you are back online.

• The tile says roughly what the trip will take before you tap; a resort map is typically 50–120 MB.
• Tap again while it downloads to stop; tap a kept trip to remove the copy and free the space. Settings → Offline trips lists every kept trip and its size.
• In the browser there is nothing to keep: the web app needs a connection.

Notifications and permissions

• Choose in Settings → Notifications whether you want a push, an email or both when a forwarded booking lands. Tripmate pushes — a meeting pin dropped, a tripmate arriving — come with the phone app.
• The phone app asks for location (Always, for recording with the screen off) and notifications. Both are optional; everything else works without them.
• Anonymous map-usage sharing with the map provider is off by default and is a switch in Settings if you want it on.

Billing

• Subscribed on iOS or Android? Manage, cancel or request a refund through the App Store or Google Play. Apple and Google handle those payments, not us.
• Subscribed on the web? Use the billing link in Settings to update your card, cancel or download invoices. For refunds, email us.
• Pro not showing on another device? Sign in with the same account and pull to refresh. Web and mobile purchases both apply to your whole account.
• Full plan details are on the pricing page.

Your account and data

• Profile. Change your name and photo under You. Your photo is shown to tripmates and on the piste map while you share your location.
• Export a trip from its Settings tab: a calendar (.ics) of every booking, a spreadsheet (.csv) of the costs and who shares them, or a PDF of the whole trip. Pro, or a trip pass on that trip.
• Delete your account from You → Delete account (Settings in the side bar on a wide screen). You are signed out everywhere at once and your forwarding address stops working. What goes: your profile and photo, devices, recorded days, and the trips you organise — including ones other people are on, which are archived for them and they are told why. What stays: trips where somebody else is also an organiser, where you show as having left with your name still on the costs so everyone's balances add up.
• Changed your mind? For 60 days nothing is destroyed: sign in again with the same email, Apple or Google and your account and your trips come back for everyone. After 60 days everything is permanently deleted, including the stored copies of your forwarded emails. If you want it gone straight away, choose Delete permanently at the last step — there is no way back from that.
• Someone archived a trip you were on? If the only organiser of a trip closes their account, the trip is archived for everyone on it. Email us and we will talk through the options.

Contact

Email support@crew.getpiste.app. Get Piste is a small, independent product; replies come from the people who build it, usually within a couple of working days.

Found a security issue? Please use the same address with "Security" in the subject and we will get straight back to you.