Terms of service — Get Piste

1. The service

Get Piste is the companion for ski and snowboard trips and other group trips: a shared timeline of bookings, a ledger of who paid for what, weather and snow forecasts, a piste map, recording of your days on the mountain, optional live location and meeting pins between tripmates, maps and directions, and optional activity suggestions. It is provided by Little Mesters Ltd, trading as Get Piste, a company registered in England and Wales (company number 17470679, registered office c/o Impelling, Poplars Business Park, Rotherham, S60 5TR, United Kingdom) ("we", "us"); contact hello@crew.getpiste.app. By creating an account or using the app or website you agree to these terms and to the privacy notice.

Get Piste is not a travel agent, booking engine, payment service or bank. Nothing is booked, paid or transferred through it.

2. Your account

You must be at least 13 and give a real email address you control. Sign-in is by magic link, Sign in with Apple or Google; keep those accounts secure.
Your forwarding address is private to you. Anyone who has it can add items to your trips, so treat it like a password and rotate it if it leaks.
You are responsible for what happens on your account and for the people you invite to your trips. Organisers can change roles and remove members; choose editors you trust.

3. Your content

Bookings, emails, attachments, places, notes, recorded days and money records you add are yours. You give us a licence to store, process and display them to you and to the members of the trips they belong to, only so the service can work.
Only forward or upload material you are entitled to share. Booking confirmations are usually yours to share with the people on the booking; do not forward other people's private correspondence.
Forwarded emails are parsed automatically, including by Anthropic's Claude. Extraction can be wrong. Check dates, times, references and amounts against the original confirmation; the original, not the app, is your proof of booking.
Trips are shared. When you leave a trip, the trip stays with its other members, and the items you added, the payments you made and the ledger entries you are part of remain on it under the name you used on the trip; your share of a cost nobody has paid yet is split among the others instead. When you delete your account, trips somebody else also organises stay with their other members, and your name stays on them, even after your account is permanently deleted. A trip you were the only organiser of is archived for its other members instead, and comes back if you restore your account within 60 days; if you do not, or you delete permanently, it is permanently deleted for everyone on it (section 11).

4. On the mountain

Recording, run detection, speeds, distances and vertical are estimates from your phone's GPS and can be wrong, particularly in gondolas, narrow valleys and poor reception. They are for interest, not for measuring anything that matters.
The piste map, gradings, grooming and lift information come from open mapping data and the resort's own conventions. They can be out of date. The resort's signage and patrol, not the app, tell you what is open and safe.
Live location and meeting pins are a convenience between tripmates, not a safety or emergency service. They are no substitute for an avalanche transceiver (beacon), probe and shovel, for the training to use them, or for the group's own habit of staying together and looking out for each other. Positions can be minutes old, wrong, or missing altogether — no signal, a flat battery, sharing switched off, a phone deep in a pocket. Do not rely on them to find someone who is lost, buried or hurt: in an emergency, call the resort's emergency number or mountain rescue. To the fullest extent the law allows, we accept no liability for any loss, injury or death arising from reliance on live location or meeting pins; nothing in this section limits the liability described in section 10 that cannot be limited by law.
You share your live location by choice, per trip, and can switch it off at any time. Do not share another person's position or use the feature to follow someone who has not agreed to it.
You are responsible for your own safety on the mountain. Get Piste does not replace judgement, a guide, the piste map on the board, or insurance.

5. Money

Get Piste records costs, splits, payments and settlements that you and your tripmates enter. It does not hold, send, receive or collect money, and it is not a regulated payment or e-money service.
Balances and settle-up suggestions are calculations from what the group has entered. They are not a demand for payment, not legal advice, and not a guarantee that anyone will pay you.
Exchange rates are taken from a public reference source on the day a cost is entered and locked to that entry. They are indicative and may differ from the rate your bank or card applied.
Disputes about who owes what are between the members of the trip.

6. Pro, trials and trip passes

Pro is an auto-renewing subscription (monthly or yearly) and a trip pass is a one-off purchase for a single trip. Current prices and what each includes are on the pricing page; the price shown at checkout is the one that applies.
On iOS and Android, purchases are made through Apple's App Store or Google Play under their terms, and refunds are handled by them. On the web, purchases are made through Stripe.
The first Pro subscription on an account starts with a 7-day free trial. In the iOS and Android apps the trial is an App Store or Google Play offer, so Apple or Google also decide whether your store account can have it, and the app offers it only when it can. If you do not cancel before the trial ends, the subscription begins and you are charged. Cancel at any time; Pro continues to the end of the paid period and does not renew.
Some Pro features need the phone app — keeping a trip offline, for one — and are described that way on the pricing page.
Tripmates never need to pay. Free features, including seeing balances and settling up, stay free.
We may change prices for future periods with at least 30 days' notice in the app or by email.

7. Acceptable use

Do not use Get Piste to break the law, to harass, stalk or defraud anyone, to send spam to a forwarding address, to probe or overload the service, to scrape it, or to build a competing product from its data. We may suspend or close accounts that do.

8. Third-party data

Weather and snow forecasts (Open-Meteo), maps, terrain, place search and directions (Mapbox, with data from OpenStreetMap contributors), runs and lifts (OpenSkiMap and OpenStreetMap contributors), places and public-transport estimates (Geoapify), flight status (AeroDataBox), exchange rates (Frankfurter), photos (Wikimedia, Openverse, Pexels, Unsplash) and suggestions come from third parties and can be late, incomplete or wrong. Check conditions, timings and directions with an authoritative source before relying on them — particularly in the mountains.

9. Availability and changes

We aim to keep Get Piste available and to give notice of planned maintenance, but it is provided "as is" and we do not promise it will be uninterrupted or error-free. We may add, change or remove features. If we withdraw a paid feature you rely on, you can cancel and we will refund the unused part of a yearly subscription bought on the web; store purchases are refunded under the store's policy.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for losses that were not a foreseeable result of our breaking these terms, for losses caused by third-party data being wrong, for missed flights, bookings or connections, for injury or loss on the mountain, or for disputes between tripmates. If you are a consumer, nothing here affects your statutory rights. Our total liability to you in any twelve months is limited to the amount you paid us in that period, or £50 if you paid nothing.

11. Ending the agreement

You can delete your account at any time from Settings. It is signed out immediately; for 60 days you can restore it by signing in again, after which it is permanently deleted — or immediately, if you choose to delete permanently. A trip you were the only organiser of is archived for the other members when you delete your account, and they are told; it comes back if you restore your account. If you do not restore it within the 60 days, or you delete permanently, that trip is permanently deleted for everyone on it, with its plans, costs and ledger. To keep a trip going for the others, make one of them an organiser before you delete your account. We may suspend or end your access if you break these terms, with notice where reasonable. Sections 3, 4, 5, 10 and 12 survive.

12. General

These terms are governed by the law of England and Wales, and its courts have jurisdiction, without affecting a consumer's right to bring a claim where they live.
If any part of these terms is unenforceable, the rest still applies. Failure to enforce a term is not a waiver of it.
We may update these terms; material changes will be announced in the app or by email before they take effect. Continued use after that date is acceptance.
Questions: hello@crew.getpiste.app.
For help with the app, your account or a purchase, and to ask for an export of your data (see the privacy notice), email support@crew.getpiste.app; hello@crew.getpiste.app is for general and legal contact.

Version 1.3. In force from 7 October 2026. Last updated 7 October 2026.